Category Archives: Story telling

Speaking, Story telling

Story delivery

“The judge will also take delivery in consideration: the way you tell it.”
A colleague about a game.

Do you understand?

“Do you know how they work at Toyota?” I asked a manager.
After a remarkable silence he responded carefully with:
“They keep their inventory low.” Then he continued to talk about it.
I nodded. “They also use Andon.”
“Andon?”
I told him, that every employee in the company was entitled to stop the process in order to improve it. Then I spoke about the benefits.
“I feel comfortable to tell you, what I think.” I added.
“I like to hear that”, he responded.

As a tester I frequently have to tell people, that something needs to be fixed. It is hard.

Why do people fail to deliver a good story outside their own company? Specifically at test conferences.

Whom did you choose?
In this paragraph I try to answer the question:
How is a good speaker selected for a test conference?

If there are two candidates with the same experience, it might be prudent to choose the one with confidence.
He is introvert, so…
So the next time there is huge chance, that the same person is chosen. He has more experience and more confidence.

Another way to create a bias in speaker selection is to use a proposal. I agree with people, that a good summary can be a good indicator for a good talk. I also want to write, that a talk is spoken and not written.
Yes, it is OK to read this blog post.
No, it is NOK to read the slides aloud.

If there is a woman eager to speak, then another bias might pop up. Most testers are men, so…

I once did an audition for a talk using my smartphone. It was a bad idea: I constantly look at the screen like child, who awkwardly observed a mirror for the first time. If I got a little help from a professional camera team, I would increase my odds twentyfold.
(But I am Dutch, so  …)

Another coloured opinion.
He has a Chinese name, but most testers I know, are white and male. So…

I am totally aware, that this is an unbalanced view of conferences.  There are test conferences, which actively promote diversity on their web sites or have a proper woman man ratio for speakers.
Last year I, a yellow male speaker, was greeted by an African European test conference organiser.
Last year I saw a conference adjusting his acceptance process within weeks.
This year a major test conference will have two female keynote speakers after a decent increase of 2.

Things are changing.  For better. Diversity.

Did you consider this?
A week after the Dutch Student Championships I had karate fight in the dojo. My opponent was better than me. He beated me all the time. I was in the student team, he not. So the best are not always in the spotlights.

Last year I asked a good tester, whether he would go to a specific conference. He answered with: “The usual suspects.”
BTW it is not the movie and I did not have to translate this from Dutch to English.

At the beginning of this century I heard a story about a famous tester. He knew how to be accepted at major test events. But
“He is telling the same stuff over and over again.”

Let’s agree about a few facts:

  • There are females.
  • There are people, who use the systems you test.

Suppose you want to have some small talk with the end users. With men it looks simple: drink a pint of beer in a pub. With female end users?

Back to work. How do you know, when female users are not pleased with the application under test? For agile methodologies this is important. Let me substitute “agile” by “all”.
That sounds much better.

According to the independent Central Bureau for Statistics (www.cbs.nl) roughly the half of the Dutch population is female in 2015. So the chance, that the gender of a common Dutch computer program user is female, is 50%. Probably getting close to 95 % for an embroidery app. That’s my best guess.

As a Chinese I belong to a minority. Only 1 of 5 people on this very planet is Chinese. Even a small percentage of more than 1 billion people can be a nice niche market.(I also heard stories about companies having a hard time in China. Maybe I am also hampered with a confirmation bias. :(
I am Chinese, so…

In 2000 I had to switch planes in New York. At the airport the signs were written in 2 languages: English and Spanish.

Who can help me?

For a hesitant speaker it looks difficult to change this process. There are ways for reverse selection.

Conferences are trying to find new voices for their stages. On a regular basis I get kind requests to send in proposals. Sometimes they are personalised. Years ago I had submitted several proposals to conferences and they didn’t forget me. I don’t mind this.

There are even special speaker slots for beginning speakers. This spring I surprised my colleagues, that I was not accepted: I was too experienced.

In April one test conference teamed up with experienced female testers to increase the influx of speakers of the same gender. Twitter showed a nice increase of proposals of the targeted speaker population.

TechVoices is one of my favourite things. [Update: TechVoices was formerly known as Speak Easy.] It is focused on diversity. Redirecting attention to experienced female speakers. Supporting wannabe speakers with crafting abstracts and talks. Securing speaker slots for newbie speakers. The mentors have a lot of experience, which can benefit first time speakers and conferences as well.

Where can I get practice?

Did you ever speak with friends, family members, colleagues, peers, delegates of a conference, attendees of meetups, or members of Special Interest Groups about testing? Or with total strangers? That can be scary.

There is no straight stairway to practice delivery of a story, but there are ample opportunities.

Some tips

  • My father told me, that I should learn to tell a good joke. For me it was a way to start.
  • Use a diary.
  • Talk with your spouse or friend about the funniest thing that happened today. Preferably with complete transcriptions of the dialogue complemented with the right tone and faces.
  • Write spoken language next to written language.
  • Learn to ask (obnoxious) questions.
  • More and more conferences ask for twitter handles, blog posts, and other on line pieces of evidence proving, that candidate speakers can engage people. And touch them.

Related posts

Teaching = Learning
The need for new speakers
Safety first
Do you want to talk about it?
In Case of Emergency Press 1

PS the picture at the beginning of this post is nothing special. I could make it a cliff hanger for the next blog post. That is not a good idea.

Some readers would like to prod me for the special cut technique I used to split the apple. The brand of the knife or the way I hold the fruit in my hand. The next obvious step would be to practice the cut for the next hours and then taking bets from ignorant friends.
[I already hear the sound of glasses, which are filled with cool refreshing amber coloured fruit juice.]

You’re still there.
Are you ready to read further?

You’re sure?

Okay. Here you go.

I was just lucky to slice the apple in this way and mindful enough to take a picture.

I wrote you: it was not special.

Story delivery is not about the package. It is all about the content and the story teller’s view.

A leader ships, Story telling

A stoic view on the Circle of Influence

This is a story, which matured over the years. Lingering in my thoughts waiting to be told.
So behold.
(Yes, it is time for a rhyme.)

Circle of Concern

At the end of the workshop Introduction Mind Mapping I told, that I was working on a workshop about ‘The 7 Habits of Highly Effective People’. Two young colleagues reacted immediately. All smiles and eagerness.
“I want to come. Where is it?”
This announcement was a typical case of skin in the game. I could not stop now.

I kindly informed the programme committee about my intentions. Also now I had strong reactions: offices were fighting for my workshop. I picked the first office, which had reacted. After the announcement other consult giving colleagues on projects reacted with:
“Are you willing to give the workshop in the evening?”

During my time as a consultant I visited the office regularly between projects. People had finally time to wind down after a busy period. There was also time to study books. The book of Covey was an intriguing one. It was hard to grasp and it was a must read. This was a real dilemma.

The first time I told about my plans. A friend reacted with:
“You are all smiling.”

During the first day of the workshop I introduced the Circle of Concern.
“The Circle of Concern contains things you bother about.”
A compelling example was easily chosen: that very evening a manager might call team members, that they were fired.

Circle of Influence

I also pointed out, that not everyone or everything in the Circle of Concern could be influenced. So I signed a Circle of Influence inside the Circle of Concern.
“Can you call some persons you cannot influence?”
After a suggestion I placed a dot with Manager inside the Circle of Concern, but outside the Circle of Influence. More options were discussed and more dots placed.
Particularly in the Circle of Influence.

On my way home I received a call from my emotional manager:
“I have to call you, because you are fired.”
I protested formally and the call ended.

That very evening I  concerned people by phoning them, that I was fired. Looking back at this period my wife said:
“You were really confident to get a new job.”
Due to the exercise I knew exactly what to do. There was no grief, only determination.

Interlude

In the days after the dreadful call I was kindly requested to stop all my activities including the workshop 7 Habits of Highly Effective People. Attendees protested to no avail. What I had planned as a viral workshop, was put on hold.

Looking back to this course of circumstances I might challenge the reader to point out a Circle of Concern and a Circle of Influence. There are multiple. What I want to write, is to give a philosophical view of the story.

Stoicism as a Service

I still remember the discussed options in my Circle of Influence. They gave me a direction to move. There were no emotions at that moment.

While writing this article I somehow became emotional. I tried to trace it back to its roots: I was reflecting the emotions of my manager and my co-workers.

Once I heard a family member quoting, that being fired is one of the most emotional things that can happen to people. The actual message of the firing did not influence my emotions. I somehow reflected the negative wave.

Until a week ago I did not give much thought about it. A common thought would be:
“I take this as a grown up. I won’t budge. No cry.”
But then I had no superman feelings at all.

Some people might say that I was past the denial phase. Or was it “Walk your talk”?

I was rational at that moment. Bad thoughts were not bugging me. I had a stoic attitude during those days. I viewed the loss of a job as a broken shoestring. I just needed a new 1.

Is a stoic approach not a bad way of living? A denial of emotions and focusing on the current steps. I once read a book about stoicism and one of the lessons was to shield myself against negative thoughts and let the positive feelings in.

I still remember that great feeling, when my young co-workers were excited about announcement of the workshop 7 Habits of Highly Effective People. Or feel the excitement of my colleagues on projects. Or that warm smile of me, when I heard “You are all smiling.”, when I told my plan to a friend.

Does this Circle of Influence make me bullet proof against bad feelings? No.
During the writing of this blog post I felt the loss of my former manager and the disappointment of my colleagues. As a tester I am still busy to keep my emotions under control. And I think, that it can be useful to show, that I am not pleased with a particular situation.

I am a testing human being, not a testing robot.

Juggling, Learning, Mind mapping, Speaking, Story telling

Teaching = Learning

This week I sent 2 proposals for the Spring Event to TestNet, the Dutch Special Interest Group in Software Testing. One was for a presentation for 3 quarters of an hour, the other one for a workshop of 1 and a 1/2 hour. The process of writing proposals was time consuming and intense. My proposals will be rated and then ranked against the other proposals. Finally I will be notified, whether I have a speaker slot.

In 1992 I went to my first Dutch Juggling Convention. I was thrilled; I would be performing in the Public Show. It had taken me months to acquire the Blow Off Your Socks level of juggling. (I still dropped my juggling prop though.) The first part of the convention was a long warming up for my act.

On the first day I walked in the gym. I noticed a few people juggling, but a big white paper sheet drew my attention. It was a table. On one side time slots were mentioned, on the other workshop areas. 2 or 3 workshops had been filled in.  A marker was hanging on a string.

I am still amused, how simple it is to book a workshop for myself on a juggling convention. No rating, no ranking. Just write down my name, juggling prop, and level. Or one name and two nouns. (The only exception I experienced is an International Juggling Association convention, but that is another story.)

There are many possible reasons, why I signed up to give a workshop. I only wanted to share knowledge about juggling. My favourite juggling prop is the devilstick. Wouldn’t it be great, if there were more good jugglers with a devilstick? So this workshop was not planned. A coincidence to happen.

If there is a huge juggling convention which cannot be ignored by a mainstream juggler, then it is the European one. My first European Juggling Convention was in Leeds. This time I came fully prepared. I had rehearsed two workshops for devilsticking in English, which definitely differs from my native language Dutch. The schedule of each workshop I had written down and memorised. And the tricks and combinations were still evolving during my preparations. The most difficult part was to locate the workshop schedule. You still remember that big white thing on the wall attached to a marker. I had planned two workshops, but gave a total of 3 workshops. Good response can be a nudge in the right direction.

Looking back I notice exciting patterns:

  • Determine the biggest step people can take and still follow me.
    [Blank faces.]
  • Discover and share new tricks and combinations, because attendees love them.
    “Did you write a book?”

The most important thing I learned was to observe the attendees. A struggle with the devilstick triggered the reaction: I had either been unclear or combined too many movements. So their struggle became my struggle. By dissecting my juggling tricks for my workshop pupils I learned more than I imagined. I determined the elementary movements to make more combinations.

Once a young woman was impressed by my flurry of movements of the devilstick. Then a man remarked dryly: “He is just combining a few little tricks.”

Let’s go back to testing. It is my way to earn my living after all. In one consultancy company I had to earn my place as a teacher or workshop leader. I spoke with several colleagues about test courses. Yes, they were looking for new teachers. My pitch was: “I have more than 15 year of experience with giving workshops in juggling.”

In the meantime I started to teach mind mapping to my colleagues. The whole process of dissection repeated for me: why do you add branches clockwise? What is a fast way to make a mind map? A lot of questions, which bothered the attendees. I learned to mind map according to the rules, but also using mind map programs working around their restrictions.
BTW I wrote this post using a mind map program while commuting. I moved and added branches to make this a compelling story. Hopefully.

My pitch became: “I have experience with teaching mind maps to colleagues in our company. These are my scores from their feedback.”

Once I had a funny insight to illustrate testing Virtual Reality with juggling. I had one brilliant test idea to start with. My colleagues were supportive and a Bit sceptic (with a capital B). To everyone’s surprise my proposal was accepted in 2008. The preparation gave me lots of energy and inspiration. What is a good test idea and why? Let me break it down for you and show it to you with Real Life juggling.

Then I noticed that there were more people willing to speak than available speaker slots in a test conference. As you might have guessed: I did not speak at many test conferences.

I started to miss the thoughts in my head breaking down my testing examples and improving them. So I began to experiment on my work, but that was not enough.

Why not start a blog and write about mind mapping, SFDIPOT, and 2 screens?  Wouldn’t it be great, if there are more good testers? So this blog post was not planned. A coincidence to happen.